Help
Frequently asked questions
Quick answers to the questions patients ask most. Each service page also has its own questions.
General questions
What are your opening hours?
The centre is open Monday to Saturday 7 AM to 9 PM, and on Sundays and general holidays from 7 AM to 3 PM. MRI, CT and digital X-ray are open 24/7; at night, MRI and CT are by appointment and for emergencies only.
Do I need an appointment?
MRI, CT, EEG, NCV and ultrasound need an appointment or prior intimation, and walk-ins depend on availability. Please call +91 89042 61811 to check for any other test.
Do I need a doctor's prescription?
A doctor's prescription is preferred for better evaluation but is not required, except for pregnancy-related scans, where it is mandatory.
How do I get my report?
Your report is emailed or sent on WhatsApp. A hard copy can be collected at the centre, or sent by porter. How long it takes depends on the test and the case.
How do I pay?
Payment is collected at the centre when you visit.
Is help available for senior citizens or patients who find travel difficult?
Help is available for senior citizens. We can also collect samples at your home within 5 km of the centre, and arrange ambulance pick-up for patients who need a stretcher. Please call +91 89042 61811 to ask.
Do you offer home sample collection?
Yes, for blood and urine tests, Monday to Saturday, 7:30 AM to 5 PM. See the home collection page.
Do you have an ambulance service?
Yes. We can arrange ambulance pick-up to TIDE for patients who need a stretcher, from home, a clinic or a hospital. Call +91 89042 61811.
Ready when you are
Call us on +91 89042 61811, message us on WhatsApp, or send a request online and our team will confirm your slot.